• To request for a replacement, customers are required to provide photographic evidence of the products manufacturing defects/damage to zla5201314@gmail.com. If the case meets the guidelines mentioned above, we will happily cover related cost to deliver a replacement or provide a refund.
• The customer returning the goods will be responsible for the cost of return via Registered Mail – unless other arrangements have been negotiated with ALISA.
• The product must be returned unused, and in it's original condition.
• Any product returned to ALISA must not have any permanent damage such as: engraved or indelibly marked. If the product is return to ALISA like this, the goods will not be accepted as they are not in a resalable/original condition. In this case, the product will be returned to the customer.

ALISA reserves the right to make changes to the 30-Day Money Back Guarantee Terms and Conditions without notice.

SHIPPING & DELIVERY
We execute orders directly from our warehouse in Shenzhen, China. We can send it to the world through China Post, EMS, DHL, FedEx, aramex. And we will fill in low value on the parcel and have the opportunity to help customers avoid customs duties or VAT.

We are not liable for deliveries that are affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fee’s, customs or back end charges incurred.

IMPORTANT: We are not responsible if a package is undelivered because of missing, incomplete or incorrect destination information. Please ensure that you have entered the correct shipping details when checking out. If you realise you have made an error in your shipping details, kindly e-mail us at zla5201314@gmail.com as soon as possible.