Replacement & Refunds
Had a change in heart? If you wish to return your ALISA order, please do so within 30 days to enjoy our 30-Day Money Back.
Use the Contact Us form or email us at firstname.lastname@example.org and the our team will gladly provide you with the closest return address (depending on your location) within 48 hours of receiving your refund request. Once your returned product is received, an email will be sent to notify you and a refund will be processed through the original method of payment within 14 days.
* In the case that the product comes defected or damaged on arrival, or you think you may have received an ineffective packet of our wax, simply email us a photo/video of it and a replacement will be shipped out to you straight away! *
Conditions For Returning Goods To ALISA:
- To request for a replacement, customers are required to provide photographic evidence of the products manufacturing defects/damage to email@example.com. If the case meets the guidelines mentioned above, we will happily cover related cost to deliver a replacement or provide a refund.
- The customer returning the goods will be responsible for the cost of return via Registered Mail – unless other arrangements have been negotiated with ALISA.
- The product must be returned unused, and in it's original condition.
- Any product returned to ALISA must not have any permanent damage such as: engraved or indelibly marked. If the product is return to ALISA like this, the goods will not be accepted as they are not in a resalable/original condition. In this case, the product will be returned to the customer.
ALISA reserves the right to make changes to the 30-Day Money Back Guarantee Terms and Conditions without notice.
SHIPPING & DELIVERY
We execute orders directly from our warehouse in Shenzhen, China. We can send it to the world through China Post, EMS, DHL, FedEx, aramex. And we will fill in low value on the parcel and have the opportunity to help customers avoid customs duties or VAT.
We are not liable for deliveries that are affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fee’s, customs or back end charges incurred.
IMPORTANT: We are not responsible if a package is undelivered because of missing, incomplete or incorrect destination information. Please ensure that you have entered the correct shipping details when checking out. If you realise you have made an error in your shipping details, kindly e-mail us at firstname.lastname@example.org as soon as possible.
|United Kingdom||Royal Mail http://www.royalmail.com||5-10 Days|
|United States||Fedex http://www.fedex.com/||7-15 Days|
|Canada||Canada Post http://www.canadapost.ca/||5-10 Days|
|France||La Poste https://www.laposte.fr||5-10 Days|
|Spain||Correos http://www.correos.es||5-10 Days|
|Italy||Poste ltaliane https://www.poste.it||8-18 Days|
|Germany||DHL packet (DE) https://nolp.dhl.de||9-16 Days|
|Australia||fastway https://www.fastway.com.au/||7-15 Days|
|Austria||dpd https://www.dpd.com||9-15 Days|
|Netherlands||DHL (NL) https://www.dhlparcel.nl/nl||7-14 Days|
|Czech Republic||PPL https://www.ppl.cz||10-16 Days|
|Poland||DHL (PL) https://sprawdz.dhl.com.pl||8-10 Days|
|Belgium||DHL (NL) https://www.dhlparcel.nl/nl||6-14 Days|
|Ireland||DHL (NL) https://www.dhlparcel.nl/nl||10-13 Days|
|Finland||Posti or DHL packet (DE) https://nolp.dhl.de||14-19 Days|
|Portugal||CTT http://www.ctt.pt/||10-13 Days|
|Sweden||MTD https://mtd.optidev.se/sok#/ange-kollinummer||9-17 Days|
|Denmark||Norway Post https://www.posten.no/||9-13 Days|
|Greece||Posti or DHL packet (DE) https://nolp.dhl.de||14-19 Days|
|South Africa||BUFFALO http://www.buffaloex.com/||9-25 Days|
|Slovakia||dpd https://www.dpd.com||10-22 Days|
|Luxembourg||DHL Parcel (NL) https://www.dhlparcel.nl/nl||13-15 Days|
|Bulgaria||DHL Paket (DE) https://nolp.dhl.de||15-25 Days|
|Croatia||dpd https://www.dpd.com||15-17 Days|
|Cyprus||DHL Paket (DE) https://nolp.dhl.de / PostNL||15-21 Days|
|Estonia||DHL Paket (DE) https://nolp.dhl.de / PostNL||16-18 Days|
|Hungary||dpd https://www.dpd.com/nl||12-15 Days|
|Lithuania||DHL Paket (DE) https://nolp.dhl.de||12-13 Days|
|Malta||DHL Paket (DE) https://nolp.dhl.de||22-25 Days|
|Romania||DHL Paket (DE) https://nolp.dhl.de / PostNL||13-15 Days|
|Slovenia||dpd https://www.dpd.com||13-16 Days|
|Israel||J-NET http://www.j-net.cn/cms/index.php/page/track.html||18-30 Days|
|Turkey||J-NET http://www.j-net.cn/cms/index.php/page/track.html||22-30 Days|
|Korea||J-NET / SFC / China post||3-10 Days|