60-Day Buyer Protection
If the item you purchased is not delivered within the 60-day buyer protection period, we promise a full refund.
The buyer protection terms and conditions will not apply if the package is not delivered beyond the buyer protection period due to the buyer's personal reasons. This includes, but is not limited to, the following situations:
- Recipient not at home;
- Recipient unreachable by phone;
- Incomplete recipient address;
- Recipient has not paid customs fees;
- Recipient has not completed customs clearance procedures.
Please note that the above exclusion terms only apply to situations where the buyer's personal reasons result in the failure to deliver the goods within the buyer protection period, and do not apply to situations caused by the responsibility of the shipping company or seller.
Refunds (if applicable)
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. It may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact service team.
Discounted and free items (if applicable)
If a discount was used in any type: automatic discount, coupon code or free item, then all parts of the order are integral parts of that order. You can only return or cancel the whole order, including all discounted and free items.
Cancellation (if applicable)
Our cancellation policy lasts until the physical item is marked as fulfilled. This is a withdrawal from the contract. If your order is marked as fulfilled, we're afraid we can’t offer you a cancellation. To be eligible for a refund, you need to inform us about the cancellation before the order is shipped. If the order is in transit, a return request will be made directly to the logistics company on your behalf. If the logistics company allows returns in transit, the product will be returned to our address on your behalf. A refund could be processed only after the product is returned. Return cost will be substracted from refund amount. You need to inform us by sending an email to service team with your order details. Any services, including shipping, warranty, product sourcing, payment processing service, or return extension, are non-refundable.
Exchanges (if applicable)
You will be responsible for paying for your own shipping costs for shipping your item. If you return or exchange your product, you should mail your product back to our address. Shipping costs are non-refundable. Additionally, any customs duty or other costs that could arise due to shipping from outside of the European Union should be covered by customers, if they arise. If you receive a refund, the eventual cost of return shipping, customs duty, return label that we have provided or other costs will be deducted from your refund. Depending on where you live, the time it may take for your product to reach you may vary. If you are shipping something expensive, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Please provide signed prove of delivery to identify your returned parcel.