1.Q:Why Google Chrome/Safari/Firefox/Opera etc. Browser doesn't display 720P?Are you lying to us ?
A:Nope!!This reason is that our Web Browser Developing Software based on IE Web Browser.Others could be incompatible.
2.Q:Does it support Email Photos Notifications?
A:Sorry.This function is not stable with the Server.So we wouldn't support it any more.
3.Q:Why WiFi cannot configure successfully?Does it support Dual Band Router 2.4G and 5G WiFi¡ê?
A¡êoThis is a 2.4GHZ supported camera and it does not support 5GHZ network.Kindly refer the Instructional Video and the User Manual before use.
4.Q:If i don't know how to use,can i open a dispute directly?
A:Please contact us before you open dispute. We'll 100% solve your problems.
5.Q:Could you extend the Protetion Day?
A:Of course.We will extend Protection Day for you.Have not received the product more than 60 dyas(Brazil-90 days).If it delay,we can also extend more days for you as your request.
6.Q:The goods not arrive, What should i do?
A:International shipping take more time, please wait for a few more days, Or try contact your local post office or us,If necessary,we'll extend the protection time for you.
7.Q:Should I pay for the Duty/Charge?
A:It depends on buyers local customs.The buyer is responsible for any tax and /or duty by their country. Import taxes and charges are not included in the item price. Seller wouldn't pay for Any Duty,Import Tax,Import Charge.Buyers please consciously fulfill the obligation of tax payment and customs clearance.
8.Q:If i want to return,Would you pay for the return shipping cost?
A:Shipping costs are non-refundable.
9.Q:I have a question for our product.Will you help us ?
A:We Are Here Support.You Ask!We Answer!Please Don't forget to leave us 5 Stars Positive Feedback after Receiving your items.
10.Q:What's the default password.
A:The default password is 888888.For your privacy, please modify the password after you connect it.
11.When we deliver to you by DHL/TNT/UPS/FedEx ,if your address is remote, you need pay 35usd more for the extra shipping cost.