Contact Us
Have questions about your order or our products? Our support team is here to help.
Send Us a Message
Email: nala@alisa.shop
Phone: +8617727804760
Business Hours: Monday - Friday, 9:00 AM - 6:00 PM (GMT+8)
Response Time: within 24 business hours
Frequently Asked Questions
Once your order has shipped, you will receive an email containing your tracking number and tracking link.
Delivery time depends on the shipping method you choose. We display the estimated delivery time for each option during checkout.
All products are shipped from China.
Orders may be cancelled within 12 hours after purchase. Please contact us immediately.
We offer a 60-day return policy on eligible items. Please contact support before returning any item.
Contact us as soon as possible. If the order has not shipped yet, we can update the address.
Please check your mailbox, neighbors, building reception, or safe delivery location. Contact us if you still cannot locate it.